Help when work stops
A user cannot sign in, a laptop will not connect or a shared folder has disappeared. Call the support team and we can establish who is affected, connect remotely where appropriate and agree the next step.
Services
Managed IT support
Day-to-day help for your team, with one point of contact for the computers, accounts and systems your business runs on.
Joining, moving and leaving
Coordinate laptops, Microsoft 365 accounts and access permissions as people join, change roles or leave. We can also help document the setup so the next change is easier.
A plan for ongoing support
Choose monthly managed support, a retainer or a defined project. We start by reviewing the equipment, users and priorities that need cover.
Co-managed IT and holiday cover
Your IT manager can retain control while Genius handles agreed support queues, branch offices, rollout work or holiday cover. We agree escalation contacts and handover arrangements before work starts.
Common questions
Can we retain our internal IT manager?
Yes. Your manager can retain ownership while Genius takes agreed tickets, sites or projects. Define who owns escalation and how changes are documented.
Talk to Genius