Genius IT Solutions has its registered office on the Shambles. For a shop in York city centre, losing a connection can interrupt a morning’s trade. For an office, it might be a shared mailbox or a folder nobody can open. Tell us what has stopped working and who it affects.
Discuss your IT
If one person is affected, we can start with their account, device and connection. If everyone has lost access, we look at what their systems have in common. That helps us decide whether remote troubleshooting is the right first step or whether equipment needs attention on site.
For a Wi-Fi installation or equipment change in central York, we ask about delivery access, opening hours and the rooms that need coverage. We can agree times for cabling, installation and testing around the staff and customers using the premises.
We can review who manages your domain and Microsoft 365, what equipment you already own and where important files are backed up. From there we agree what needs ongoing support, which problems to fix first and which upgrades can wait.
Yes. We can scope a specific job, such as installing access points or moving shared files into Microsoft 365, while your team retains responsibility for everyday support.
List the issues in order of business impact, starting with anything stopping people working. Include the York site, the number of people affected and a contact who can help us arrange access.